COVID-19 PROTOCOL

COVID-19 PROTOCOL – WINTER SEASON 2020-21

Prior to your arrival at Chalet Floralie, we would like to assure you of the measures that we have put in place for this season for the comfort and safety of both our guests and staff. As you are of course aware, we must adapt our service where necessary to meet Covid-19 guide-lines but will be ensuring we execute this with as little interference as possible to our usual exceptionally high standards of service and Floralie ‘home from home’ welcome.

We will be adopting the following procedures for this season and will continually monitor and adapt if necessary in order to comply at all times with current guidelines:

 

Social Distancing
We will continue to greet all our guests with a big smile and our usual warm welcome but sadly without the usual handshake on arrival or departure this season. Our staff will maintain social distancing as far as possible and the closest they will come will be when serving at both breakfast and dinner, when they will maintain side by side contact, rather than face to face when possible.

On your arrival, our staff will wear plastic gloves to carry your luggage to your room and will change these between each set of guests’ luggage.

 

Staff training
All our staff have completed the online ‘Ready to Serve Following Lockdown’ CPL Learning training (Institute of Hospitality endorsed) and are fully aware of everything laid out in this protocol. They are expected to confirm each morning before work that they are not suffering any Covid-19 symptoms (a high temperature, a new continuous cough or a loss or change to their sense of smell or taste).

 

Chalet Cleaning/Turn up and Turn Down Service
Our cleaning standards at Chalet Floralie are of the highest standard, Covid-19 aside, but we will be implementing additional cleaning of frequent touch points such as the entrance keypads, handles and light switches. We will also be using sanitiser following our usual cleaning procedures.

Our staff will open the bedroom windows when cleaning to allow air flow and will be wearing plastic gloves, changed between bedrooms.

On arrival, we will discuss with each set of guests (per bedroom), their preferences for turn-up, cleaning and turn-down during each day of your stay so that you can decide how often you would like staff to enter your room during the week.

 

Face Coverings
Our staff will wear face coverings when working in the chalet and both guests and staff will be required to follow local guidelines when in the resort/on the ski lifts.

 

Hand Sanitiser
We will have hand sanitiser available in the entrance hall, ski room and bar/dining area which can be used as necessary, alongside hand washing. We ask that all guests sanitise their hands on first arrival in the chalet and then upon arriving back from skiing every day thereafter.

 

Wellness Suite
We have yet to receive up to date guidelines as to whether we are permitted to open the Wellness Suite to guests due to social distancing and ventilation requirements for both guests and staff – we will confirm this as soon as we have been made aware by the appropriate authorities.

 

Guest Details
We will have asked for all guest details prior to arrival (not just the lead guest), should we need to make contact after departure in line with Covid-19 procedures.